Politique de remboursement

RETURNS & REFUND POLICY

Last Updated: September 6, 2026

At Oleadaa, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, you may request a return in accordance with the conditions outlined below.

Oleadaa
Address: Eta Ave, Covington, Louisiana 70435, USA
Email: infooleada@gmail.com

1. RETURN PERIOD

You may request a return within 30 days of receiving your order.

After the 30-day period has expired, we may no longer be able to accept a return or issue a refund.

To qualify for a return, the product must:

Be unused and in its original condition
Not show signs of wear, damage, or improper use
Include its original packaging where reasonably applicable
Be accompanied by proof of purchase or order information

We reserve the right to refuse a return if the returned product does not meet these conditions.

2. ITEMS THAT MAY NOT BE RETURNED

Certain products may be excluded from our return policy for safety, hygiene, personalization, or other legitimate reasons.

Examples may include:

Gift cards
Downloadable or digital products
Personalized or customized items
Products intended for intimate or sanitary use where applicable
Products that cannot reasonably be resold for hygiene or safety reasons
Items that have been damaged or altered after delivery

If a specific product is subject to different return conditions, those conditions may be indicated on the relevant product page.

3. HOW TO REQUEST A RETURN

Before sending anything back, please contact us at:

infooleada@gmail.com

Please include:

Your full name
Order number
Product you wish to return
Reason for the return
Any relevant photos if the product is damaged or defective

Do not send a product back to the manufacturer or to an address that has not been provided or approved by Oleadaa.

We will provide you with the appropriate return instructions after reviewing your request.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at infooleada@gmail.com.

To help us resolve the issue efficiently, we may ask you to provide photographs or other information showing the condition of the product.

After reviewing your request, we may offer an appropriate solution, which may include a replacement, exchange, refund, or other remedy where applicable.

5. PARTIAL REFUNDS

In certain circumstances, a partial refund may be considered.

This may apply when an item is returned with signs of use, damage, missing components, or packaging issues that are not the result of an error on our part.

The amount of any partial refund will depend on the condition of the returned item and the circumstances of the return.

6. REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If your refund is approved, the applicable amount will be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Oleadaa cannot control processing times imposed by financial institutions.

7. REFUNDS THAT ARE DELAYED

If you have been notified that your refund has been processed but you have not yet received it, please:

Check your bank or payment account again.
Contact your card issuer or payment provider.
Contact your bank if necessary.
If the refund still does not appear after these steps, contact us at infooleada@gmail.com.

We will do our best to assist you in locating the refund.

8. SALE ITEMS

Unless otherwise stated at the time of purchase, discounted products may be subject to specific return conditions.

Any applicable restrictions will be communicated on the relevant product page or during the purchasing process.

Where permitted by applicable law, promotional or clearance items may be excluded from standard returns.

9. EXCHANGES

If you would like to exchange an item, please contact us before returning the product.

Exchanges may be available for defective, damaged, incorrect, or eligible products, subject to availability.

If the requested replacement is unavailable, we may instead offer another appropriate resolution.

10. GIFT ORDERS

If an item was purchased as a gift and is eligible for return, the available refund or credit may depend on how the original purchase was made.

If the original purchaser needs to receive the refund, the refund will generally be issued to the original payment method.

Please contact us at infooleada@gmail.com so we can review the specific circumstances.

11. RETURN SHIPPING

Unless the return is required because we sent you an incorrect, damaged, or defective product, return shipping costs may be the responsibility of the customer.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or agreed upon by Oleadaa.

If a return is approved, we will provide instructions regarding where and how the item should be shipped.

Do not return an item without first contacting us.

12. LOST RETURN SHIPMENTS

If you are responsible for returning an item, we strongly recommend using a shipping service that provides tracking information.

For higher-value returns, purchasing shipping insurance may also be advisable.

Oleadaa cannot be responsible for a return shipment that is lost, stolen, or damaged while being transported to us when the customer arranged the return.